Please note that the Royal Mail may be experiencing delays due to the affects of the current coronavirus pandemic. 

FAQ

Frequently asked questions

What are Sugar and Co's shipping timescale and charges?

Standard delivery in the UK with Royal Mail’s 48 service is £3.99. All orders will be dispatched and delivered within 3-5 working days. Orders placed before 10am (GMT) Monday - Friday are usually packed and sent on the day of the order (except for sale periods in which orders will be dispatched between 1-3 working days). Orders placed after 10am (GMT) will be dispatched within 1-2 working days. Sugar and Co's products sent within the UK typically arrive within 2 working days. Sugar and Co London will be offering next day delivery in the coming months. We are aware that due to the effects of the current pandemic, the Royal Mail are currently under pressure which has caused delays to their usual service. Please allow a few days for your items to arrive as our posties are working as hard as they can. If you do have any queries please feel free to get in contact with us. UK and Ireland shipping only.



Can I track my order?

Certainly! All dispatched orders will be automatically sent a tracking link for you to see the journey of your Sugar and Co items.



How can I join the Sugar and Co team?

Sugar and Co London are currently not hiring at the moment. However we are slowly growing, however as soon as opportunities arise we will update you on our social media accounts and mail outs.



Are you able to complete corporate orders?

Whether it is a welcome, thank you or just because gift, Sugar and Co are able to fufil your needs. We offer a range of smile boxes and personalised gifts which can be tailored to your need. Please do get in touch as we would love to hear from you and discuss how we can make your vision come through.



Will you stock my products?

Sugar and Co truly believe in collaborations and are open to hearing about products that you would like to tell us about. Whether these are items that you think would be a great addition to our smile boxes, hand made items or great new ideas, we are open to hear it all! We are paticularyl interested in collaborating and hearing from newly developed sole traders/businesses.



What is the return and exhange policies?

We are happy to offer a refund (excluding P&P cost, unless the item is faulty) aslong as the item is returned in its original packaging. All items must be returned within 14 days of the date of delivery. Postage cost will be covered by the customer. Refunds on personalised named items cannot be refunded (unless faulty). We cannot accept returns on food items for hygiene reasons. All refunds will be processed within 7 working days of the return being recieved. All refunds will be made via the original payment method. Please email sugarandcoldn@gmail.com to arrange a refund with your name, order number and details of the item(s) you would like to refund. Please note that we cannot provide a refund if a customer provides an inaccurate delivery address which results in the order being lost.



What is a Smile Box?

A Smile Box is a small gift box which includes a number of different gifts and hand written affirmations in a small box. This is a perfect gift for a friend, family member or colleuage. It is also a great gift for someone you have you haven't seen in a while.



How is my purchased pacakged ?

All items are neatly packed in our classic Sugar and Co White boxes and finished with a bow for that perfect touch.