Please note that the Royal Mail may be experiencing delays due to the affects of the current coronavirus pandemic.
Frequently asked questions
What are Sugar and Co's shipping timescale and charges?
Can I track my order?
Certainly! All dispatched orders will be automatically sent a tracking link for you to see the journey of your Sugar and Co items.
How can I join the Sugar and Co team?
Are you able to complete corporate orders?
Whether it is a welcome, thank you or just because gift, Sugar and Co are able to fufil your needs. We offer a range of smile boxes and personalised gifts which can be tailored to your need. Please do get in touch as we would love to hear from you and discuss how we can make your vision come through.
Will you stock my products?
Sugar and Co truly believe in collaborations and are open to hearing about products that you would like to tell us about. Whether these are items that you think would be a great addition to our smile boxes, hand made items or great new ideas, we are open to hear it all!
What is the return and exhange policies?
We are happy to offer a refund (excluding P&P cost, unless the item is faulty) aslong as the item is returned in its original packaging. All items must be returned within 14 days of the date of delivery. Postage cost will be covered by the customer.
What is a Smile Box?
A Smile Box is a small gift box which includes a number of different gifts and hand written affirmations in a small box. This is a perfect gift for a friend, family member or colleuage. It is also a great gift for someone you have you haven't seen in a while.
How is my purchased pacakged ?
All items are neatly packed in our classic Sugar and Co White boxes and finished with a bow for that perfect touch.